You must read and understand the following before purchasing from this site:
- This site is intended for an adult audience only. Anyone viewing this site should be at least 18 years of age. We do not sell any of our products to people under 18.
- All orders must be delivered to or signed for by a person over 18 years of age.
- We do not intend to condone, promote or incite the use of illegal or controlled substances. We expressly point out that we cannot be held responsible for the future actions of those who purchase from this site.
- All information contained within this site is included for educational reference only.
- Use of data contained within this site is prohibited where illegal. No interference, association, affiliation or approval can be drawn from the distribution of website information.
- We urge all customers to check their national laws before purchasing any items from this site. We cannot be held responsible for any international orders being confiscated by customs or returned to us. If they are returned, we can usually arrange credit for the customer. If they are confiscated, we cannot offer any compensation.
- While we make every effort to keep up to date with international laws relating to its products, new products and new laws continually arise and it is ultimately the customer's responsibility to know what they can or can't import.
How long will I have to wait for my order?
The standard delivery time for UK deliveries is 2-5 days. This is with Royal Mail 2nd class Delivery. Standard delivery is free but if you would like your item quicker we offer Royal mail 1st class delivery for £4.99, your item will be with you between 1-2 days.
International deliveries usually take about 7 days, but can take a little longer depending on your area. You can opt for International Express Courier if you want a super speedy delivery (this is also recommended for high value orders).
Business Post - All orders received by 3pm will be shipped on the same day. Any orders received after 3pm will be sent the next day.
Royal Mail - All orders received by 4:30pm will be shipped on the same day. Any orders received after 4:30pm will be sent the next day.
Orders received at the weekend will be shipped out on the following Monday.
Is the packaging discreet?
Yes, packaging is very discreet and plain. Most small items are shipped in white Jiffy bags. Larger items and fragile items are shipped in brown boxes or grey mailers.
Can I track and trace my order?
Yes - you will get an email with your track and trace number as soon as we have sent out your order.
For Royal Mail shipments (including UK and international): You can trace your package at royalmail.com. Recorded Delivery is NOT guaranteed within 1-2 days, but usually will get to you in that time. Special Delivery is guaranteed next day.
Please note that orders shipped via Royal Mail International Signed For can only be traced up until they leave the UK. After this, they are in the hands of your country's postal service.
For UK Courier shipments: You can trace your package at ukmail.com
If you opted for International Courier delivery, you will need to contact us and we will trace it for you.
What do I do if my order hasn't arrived??
We will always send out your delivery as soon as your payment has been authorised. If your package is late, this is primarily an issue for the postal or courier services. Please go to them first, before contacting us. Use the tracking number you received from us by email (excluding International Courier shipments).
What do I do if my order gets lost in the post?
Very rarely, orders can get mislaid along the postal chain. We always have proof that we have sent out your order and we can check to make sure that the package has or hasn't been signed for at the delivery address. If there is a problem we will be able to claim compensation for you. Please note that with UK Royal Mail consignments, they do not consider a package to be lost until 15 working days after it was sent. For International Royal Mail consignments, you must allow 25 working days after the package was sent before we can make a claim. Due to this, it can take a while for compensation to come through.
What will show up on my credit card statement?
Your credit card statement will show that you have made payment to .
Can I pay by PayPal?
Yes we accept payment by Paypal, select this option on checkout.
Can I pay by Western Union Transfer?
Sorry, we are unable to take Western Union Payment.
I'm from outside the UK and the total I was charged was different from the total shown on the site. Why is this?
If you use our currency converter, you may find that there is a difference between the price shown and the price charged. This is because exchange rates change frequently and randomly. We update these changes as often as possible so that the currency converter is accurate. However, there are times when rates may change suddenly and it's not possible for us to update this information immediately. Also, different banks have different exchange rates. Please use our currency converter as a guideline only. For up-to-the-minute conversions, try an online real time converter such as www.xe.com.
How can I be sure that payment through your website is secure?
When you get to the page where you enter your credit card details, you will see a small padlock - usually in the bottom right hand corner of your browser. If for some reason you can't see this, have a look at the address of this page in your address bar. You'll see that the address begins with https://. The 's' on the end here denotes that this is a secure page.
I don't need any New Products emails. Can I stop them from coming to my email account?
Yes, just email or call us and we'll remove you from our mailing list. The next time you order, you can opt in again if you want.
If you are a member, you can change these settings at any time by logging into your account.
Do I need to enter my address details every time I order?
If you are a member you can save your billing and shipping addresses so you don't have to enter them every time you order. If you're not a member then yes, you do have to enter them every time.
Do you store credit/debit card numbers?
No. We don't have access to your credit or debit card numbers. These details are encrypted by our online payment service provider - our online Payment Service Provider - then sent to our bank for verification. We never see any card numbers and they are not stored in any records.
How will I know that my order has gone through?
You will get an email to tell you that we've got your order. This is why we ask for your email address in the checkout.
How will I know when my order has been sent out?
You'll get an email to say that your order has been despatched. If you're a member, you'll get your tracking number as well.
I am ordering from outside the UK. Why can't I order certain products?
There are shipping restrictions on some of the products we sell. Some restrictions are due to products not being allowed on planes and other restrictions are due to laws in other countries. Eg, cannabis seeds are illegal to possess in most USA states. We are sorry for these rules, but we must abide by them otherwise we'll get into trouble!
Can I pay via a bank transfer?
No unfortunately we do not accept bank transfer.